FAQ

You need ConnectLife App installed on your mobile phone or tablet and have a registered account. The appliance you want to connect needs to be installed and functional. Ensure your home network is in range.

1. In the ConnectLife App, go to "Appliances" and select "Add Appliance" or the "+" button.

2. Select the appliance you would like to add.

3. Locate the appliance information label with a QR code and scan the code with your phone camera.

4. Select "Set Up Appliance"

5. Follow the in-app instructions on how to set up the network of your specific appliance.

Note: The WiFi of your appliance needs to be enabled and in "Connection Setup" or "Network Setup" mode. For appliances with icon-led displays, this may be indicated with a "C". If needed, check the user manual for additional information.

1. On your mobile phone, switch to the WiFi settings. You will see the appliance WiFi network with the name starting with HIS, e.g. "HIS-ab123". Select it.

IMPORTANT: If you get a pop-up indicating this network has no internet connection, confirm to stay connected - otherwise, the next steps will fail.

2. Switch back to the ConnectLife App and continue to the next screen.

3. Select your home network from the list provided in the App, and type in your home network password (WiFi key).

4. Click "Connect".

Note: Your phone will automatically disconnect from the appliance WiFi network in the next step. Ensure that your phone is connecting to the internet afterward. Otherwise, the process will fail.

5. As the last step, give your appliance a name and assign it to a room. Click "Pair" to finish the process. Congratulations!

For the appliances that are already setup successfully and connected to your home network, you can add users in two ways:

WiFi appliances, most of which were released in 2021 and on, offer a discovery function to simplify the pairing of new users. It requires your device to be set up and connected to your home network.

How it works:

Instead of the "Discovery Mode" you can also pair a new user with the following steps:

If you're setting up your appliance for the first time, choose the "Connection Setup" mode. In this process, you will connect the appliance to your home network and automatically pair it with your user account.

If your appliance is already set up and has a connection to your home network, you can choose the "Pairing" mode. In this process, you don't need to set up the home network connection and just pair the appliance to your user account.

To delete an appliance from your user account, you have to unpair it. 

Option one: 

Go to the settings in the ConnectLife App and select the appliance you want to unpair. Scroll to the bottom and click on "Unpair Appliance". Confirm to unpair. 

Note: This only unpairs and deletes the appliance from your user account, not from any other paired user.

Option two: 

Some appliances have an option to "Unpair all users". Check the user manual, if available, and where to find it. On appliances with icon-led display, this may be indicated with a 'U'. 

Important: This function will unpair ALL users connected to this appliance. 

WiFi appliances, most of which were released in 2021 and on, offer a discovery function to simplify the pairing of new users. It requires your device to be set up and connected to your home network.

How it works:

Each appliance has a label with information about it, which looks similar to this: 

They are most often located on the inside of a door or door frame, or the back/bottom of the appliance: 

QR code and AUID code can also be found on the appliance package and in the user manuals of the appliance:

To use the WiFi connectivity of your smart appliance, you will need a WiFi router within range of it. Ensure that the router is near your appliance. Only 2.4 GHz networks are supported. If, during the connection setup, your home network isn't found by the ConnectLife App, check the router settings for the 2.4 GHz. Check that the network is not hidden and that signal is strong enough.

Please check the user manual of the appliance for details instructions on how to enable the appliance's WiFi.